Privacy Policy
Last updated: June 2025
Who we are
Trusted Pet Sitters is a sole trader business operated by Louise and Carl, based at Primrose Cottage, Swettenham, Cheshire, CW12 2JY.
Website: trustedpetsitters.co.uk
Email: hello@trustedpetsitters.co.uk
Phone: 07748 677278
We are the data controller for the personal information we collect through this website and in the course of providing our services.
What information we collect
We collect personal information when you:
- Submit a quote request through our website
- Contact us by phone or email
- Engage us to provide pet sitting or home care services
The information we may collect includes:
- Your name, address, email address, and phone number
- Details about your pets (species, breed, age, health conditions, medication requirements)
- Your home address and access arrangements (keys, alarm codes, entry instructions)
- Your travel dates and destination
- Emergency contact details and your preferred vet
- Any other information you choose to share with us
How we use your information
We use the information you provide to:
- Respond to your enquiries and provide you with a quote
- Deliver the pet sitting and home care services you have booked
- Communicate with you before, during, and after your booking
- Keep records of services provided for our legitimate business purposes
- Contact you about future bookings if you have indicated you are happy for us to do so
We do not use your personal data for any marketing purposes beyond our own services, and we do not sell or share your data with third parties for marketing.
Legal basis for processing
We process your personal data on the following legal bases:
- Contract performance — to fulfil the services you have booked with us
- Legitimate interests — to manage our business, respond to enquiries, and maintain client records
- Legal obligation — where we are required to retain records by law
- Consent — where you have explicitly agreed to receive follow-up communications from us
How we store your information
Your information is stored securely on password-protected devices and, where applicable, in secure cloud-based applications. We do not store sensitive access information (such as alarm codes or key safe combinations) beyond the duration of a booking.
We retain client records for a period of six years following the end of our last engagement, in line with standard UK business practice, after which records are securely deleted.
Who we share your information with
We do not sell your personal data. We may share limited information with:
- Our emergency contact or vet, in the event of a pet welfare emergency during a booking — using only the details you have provided for this purpose
- Professional advisers (such as an accountant) where legally required, under strict confidentiality obligations
We do not share your information with any other third parties.
Cookies
Our website uses cookies to improve your experience. These include:
- Essential cookies — necessary for the website to function
- Analytics cookies — to understand how visitors use our site (only with your consent)
You can manage your cookie preferences using the banner displayed when you first visit the site. You can also control cookies through your browser settings.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Erase your data (the "right to be forgotten"), subject to legal obligations
- Restrict how we process your data in certain circumstances
- Object to processing based on legitimate interests
- Data portability — to receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at hello@trustedpetsitters.co.uk. We will respond within 30 days.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, with the date of the most recent update shown at the top.
Trusted Pet Sitters · Primrose Cottage, Swettenham, Cheshire, CW12 2JY · hello@trustedpetsitters.co.uk · 07748 677278